Fastest Solution to Commercial Customers’ Financing Needs: Tek Limit

BUSINESS CHALLENGE

Meeting the financing needs of commercial customers promptly and efficiently is a top priority for İşbank. Despite having pre-approved credit limits, customers often faced significant barriers when trying to access the credit products they needed. The manual process of applying for loans through branch visits presented challenges, including:

• Delays in meeting customers’ financing needs at critical moments.
• Limited flexibility in reallocating limits between different credit products.
• Fragmented loan transactions, as customers could not complete the entire process through digital channels.
• A negative customer experience due to the necessity of visiting branches for ongoing credit transactions.

These challenges hindered İşbank’s ability to offer seamless, customer-focused solutions in a competitive digital-first environment.

HOW WE HELPED

To address these challenges, we collaborated with İşbank to introduce Tek Limit, an innovative solution designed to redefine how commercial customers access and utilize their credit. Key components of this solution include:

• Unified Common Limit: Customers can now flexibly allocate their pre-approved limits across various credit products, ensuring optimal utilization based on their needs.
• Seamless Channel Integration: We identified critical integration points and developed a comprehensive solution architecture to connect branch and digital channels, enabling consistency and ease of use.
• Advanced Banking Services: Specialized banking services were developed to enable end-to-end credit transactions under the unified common limit.
• Intuitive Interfaces: User-friendly interfaces were designed for both digital platforms and branches, allowing customers to access financing quickly and conveniently.
• Automated Credit Management: A batch processor automatically closes repaid loans and reallocates their limits to the common pool, maintaining real-time accuracy and availability.

RESULTS ACHIEVED

Tek Limit solution delivered significant benefits, transforming İşbank’s commercial credit services. Customers now enjoy a fully digital process, eliminating the need for branch visits and reducing time to access financing.

$400 Million in common limits were allocated, with $145 Million successfully utilized through streamlined digital transactions.

Approximately 16,500 hours of manual effort were saved, freeing up branch resources for higher-value activities.

By enabling seamless credit transactions on digital channels, İşbank has solidified its position as a leader in customer-centric digital banking solutions.